Steps for Problem Solving

There are two important things to remember about problems and conflicts: they happen all the time and they are opportunities to improve the system. They are actually providing us with information that we can use to fix what needs fixing and do a better job.

The most common mistake in problem solving is trying to find a solution right away. That's a mistake because it tries to put the solution at the beginning of the process, when what we need is a solution at the end of the process.