-Edgardo J. Escalante, Ph.D. Problem Solving and the Seven Basic Tools

-Hosotani K. The QC Problem Solving Approach. 3A Corp. 1992


-Brassard M, Ritter D. The Memory Jogger II. GOAL/QPC 1994.

-Brassard M. The Memory Jogger Plus+. GOAL/QPC 1989.

-Ishihara K. Implementing Quality on the Shop Floor. Quality Resources 1992.

-Ishikawa K. Guide to Quality Control. APO 1984.

-Kane V. Defect Prevention. Marcel Dekker 1989.

-Turban E, Meredith J. Fundamentals of Management Science. 3rd. ed. Business Publications 1985.

-Statistical Quality Control Handbook. Western Electric 1956.

CBOK – Common Body of Knowledge, 2007, QAI – Quality Assurance Institute