Quality planning begins when top management of a company includes prevention as opposed to detection in its policy and objectives. Quality must include all properties of a product that contribute to customer satisfaction in terms of physical characteristics, durability, maintainability and reliability. To achieve quality objectives the management must provide an organization with resources for training, information gathering and data analysis. The effective use of statistical techniques must be emphasized.
Customer expectations can be realized through company-wide quality involvement or the team approach at the earliest possible point in the preproduction process. The principal steps in a quality planning are:
- Verifying that design requirements are feasible for the selected manufacturing process at specified volumes.
- Developing a control plan to ensure product requirements are maintained and there is statistical evidence of process control.
- Conducting process potential studies to assess the initial capability of tooling, gauging and assembly equipment.
- Verifying the adequacy of the process sequence and operations to ensure that actions have been taken to minimize variations and accidental defect occurrences.
Through the development of a quality plan and the statistical demonstration of control, a manufacturer can meet the requirements for the quality of its outgoing products.
For further reading, view the Design Assurance Guide from the Mission Assurance Improvement Workshop. The Mission Assurance Improvement Workshop's (MAIW's) purpose is to enhance the government/industry mission assurance processes, supporting disciplines, and associate products collaboratively with indsutry and government teams.